Privacy Policy

1. Introduction

Oaklea Sales & Lettings Ltd ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you use our services, visit our website, or communicate with us.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Oaklea Sales & Lettings Ltd is the data controller responsible for your personal data.

Contact details:
Oaklea Sales & Lettings Ltd
2 Oaklea Close, Staincross, Barnsley, South Yorkshire, S75 6LY
contact@oakleasaleslettings.co.uk
07464150224

2. Information We Collect

We may collect and process the following types of personal data:

Information you provide to us:
- Name
- Address
- Email address
- Telephone number
- Identification documents (for compliance checks)
- Property preferences
- Financial information relevant to property transactions

Information collected automatically:
When you use our website, we may collect:
- IP address
- Browser type
- Device information
- Website usage data
- Cookies and tracking information

3. How We Use Your Information

We use your personal data to:
- Provide estate agency services
- Arrange property viewings
- Market properties to buyers or tenants
- Manage property sales or lettings
- Communicate with you regarding enquiries
- Carry out legal and regulatory compliance checks
- Improve our website and services
- Send relevant marketing communications (where permitted)

4. Legal Basis for Processing

We process personal data under the following lawful bases:
- Contract – where processing is necessary to provide our services
- Legal obligation – to comply with regulatory or legal requirements
- Legitimate interests – to operate and improve our business
- Consent – where you have agreed to receive marketing communications

5. Sharing Your Information

We may share your personal data with:
- Buyers, sellers, landlords, or tenants involved in property transactions
- Solicitors and conveyancers
- Mortgage brokers and financial advisors
- Property portals such as Rightmove or Zoopla
- Contractors, surveyors, or service providers
- IT and website service providers
- Regulatory authorities where required by law

All third parties are required to respect the security of your personal data.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, and regulatory requirements.

In most cases, property transaction records may be retained for up to 6 years after completion.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.

8. Your Data Protection Rights

Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure of your data
- Object to processing
- Request restriction of processing
- Request transfer of your data
- Withdraw consent for marketing

To exercise any of these rights, please contact us using the details above.

9. Cookies

Our website may use cookies to improve user experience and analyse website traffic. You can control or disable cookies through your browser settings.

10. Complaints

If you believe your data has been handled improperly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.

Website: https://ico.org.uk

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be published on our website. Last updated: 09/03/2026

Data Controller - Mike Johnson